NATIONAL ASSOCIATION OF 

AIRLINE PASSENGERS

Protecting your right to fly!

File a Complaint


If you have an airline customer service complaint, you can (and should) file a Customer service complaint directly with the FAA. Here's how:

Call the Telephone Hotline:

Call  24 hours a day at 202-366-2220 (TTY 202-366-0511)  to record your complaint. 

Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.

File a complaint using the online web form

Write a letter:


Aviation Consumer Protection Division, C-75U.S. 
Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590


Here's how to file your complaint directly with the "big four" airlines:

American Airlines

Delta Airlines 

Southwest Airlines

United Airlines

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