NATIONAL ASSOCIATION OF AIRLINE PASSENGERS Protecting your right to fly! |
Meeting Agenda, August 9, 2012
Passenger Advocacy Subcommittee of
The Aviation Security Advisory committee
August 9, 2012 • 2:00 - 4:00 PM ET
Agenda
1) Welcome and goals for the meeting:
a. Geoff Freeman, Subcommittee Co-chair
b. Karin Glasgow, Subcommittee Co-chair
2) Briefing: TSA's current passenger advocacy efforts and programs:
a. Claire Heffernan, TSA Acting Director, Disability and Multicultural Division, Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement
b. Michelle Cartegena, TSA Contact Center, Program Manager
3) Briefing: Research on passenger's views of aviation security:
a. Geoff Freeman, Subcommittee Co-chair
4) Open Discussion:
a. Improving the passenger checkpoint process
b. Improving TSA's communication and interaction with the passenger
5) Next Steps (Geoff Freeman)