NATIONAL ASSOCIATION OF 

AIRLINE PASSENGERS

Protecting your right to fly!

Meeting Agenda, August 9, 2012



Passenger Advocacy Subcommittee of

The Aviation Security Advisory committee

August 9, 2012 • 2:00 - 4:00 PM ET

1100 New York Ave. NW, Suite 450 West

Agenda


1)   Welcome and goals for the meeting:

            a.         Geoff Freeman, Subcommittee Co-chair

            b.         Karin Glasgow, Subcommittee Co-chair


2)   Briefing: TSA's current passenger advocacy efforts and programs:

a.         Claire Heffernan, TSA Acting Director, Disability and Multicultural Division, Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement

            b.         Michelle Cartegena, TSA Contact Center, Program Manager                      


3)   Briefing: Research on passenger's views of aviation security:

            a.         Geoff Freeman, Subcommittee Co-chair


4)   Open Discussion:

            a.         Improving the passenger checkpoint process

            b.         Improving TSA's communication and interaction with the passenger


5)   Next Steps (Geoff Freeman)


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