Meeting Agenda, August 9, 2012

Passenger Advocacy Subcommittee of

The Aviation Security Advisory committee

August 9, 2012 • 2:00 - 4:00 PM ET

Agenda

1)   Welcome and goals for the meeting:

            a.         Geoff Freeman, Subcommittee Co-chair

            b.         Karin Glasgow, Subcommittee Co-chair

2)   Briefing: TSA's current passenger advocacy efforts and programs:

a.         Claire Heffernan, TSA Acting Director, Disability and Multicultural Division, Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement

            b.         Michelle Cartegena, TSA Contact Center, Program Manager                      

3)   Briefing: Research on passenger's views of aviation security:

            a.         Geoff Freeman, Subcommittee Co-chair

4)   Open Discussion:

            a.         Improving the passenger checkpoint process

            b.         Improving TSA's communication and interaction with the passenger

5)   Next Steps (Geoff Freeman)