NATIONAL ASSOCIATION OF 

AIRLINE PASSENGERS

Protecting your right to fly!

TSA subcommittee to address passenger concerns

24 Aug 2012 11:00 PM | Anonymous member (Administrator)
TSA subcommittee to address passenger concerns


“When I went to the last meeting, one of the troubling things [was that] TSA thinks they are doing a great job and that the complaint level, which they claim is 8%, is OK. I talked to my barber about this and asked 'Could you survive if 8% of your customers complained?' My barber said he couldn’t survive if 2% complained.”
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